Get Help
Ruby Fortune Get Help
Ruby Fortune Casino is committed to ensuring every player has access to the support they need. Whether you have a question about your account, need technical assistance, or are looking for help with gambling-related concerns, this page provides the resources and contact information you need.
Customer Support
Our customer support team is available 24 hours a day, 7 days a week. The fastest way to get help is through our live chat feature, which connects you directly with a support agent in real time. For non-urgent enquiries, you can also contact us via email. Our team aims to respond to all email enquiries within 24 hours.
Common Questions
Login Issues
Try resetting your password using the link on the login page.
Banking Queries
Visit our Banking page for processing times and accepted methods.
Technical Issues
If you experience technical problems such as games not loading, connection issues, or display errors, try clearing your browser cache and cookies, ensuring your browser is updated to the latest version, and checking your internet connection. If the issue persists, contact our support team with details of the problem.
Gambling Support Resources in New Zealand
Problem Gambling Foundation
0800 654 655 (24/7, free call)
Gambling Helpline
0800 654 655 or text 8006
Health Promotion Agency
choicenotchance.org.nz
You can also visit our Responsible Gaming page for tools, or our How to Close My Account page if you wish to take a break.