Close Account
Ruby Fortune Close Account
If you have decided to close your Ruby Fortune Casino account, we respect your decision and have made the process straightforward. This page explains the steps involved and what to expect.
Reasons for Closing Your Account
Players choose to close their accounts for various reasons. You may simply wish to take a break from gaming, or you may feel that gambling is no longer a positive activity in your life. Whatever your reason, Ruby Fortune supports your decision and provides clear options for temporary and permanent account closure.
Temporary Cooling-Off Period
If you need a short break rather than a permanent closure, Ruby Fortune offers cooling-off periods of 24 hours, 7 days, 30 days, or longer. During a cooling-off period, you will not be able to log in, deposit, or play games. Your account and balance remain intact, and you can resume play once the period expires. To request a cooling-off period, contact our support team via live chat.
Permanent Account Closure
To permanently close your Ruby Fortune account, contact our support team via live chat and request account closure. You will be asked to confirm your identity and your intention to close the account. Before closing, ensure you have withdrawn any remaining balance, as funds cannot be accessed after closure. The support team will process your request and confirm once the account has been closed.
Self-Exclusion
Self-exclusion is a more formal process for players who want to prevent themselves from accessing the casino for an extended period. When you self-exclude, your account is blocked for a minimum period, and you will not be able to open a new account during that time. Self-exclusion is an important responsible gaming tool, and our support team will guide you through the process.
After Closure
Once your account is closed, you will no longer receive marketing communications from Ruby Fortune. Your personal data will be retained for the minimum period required by law and regulatory obligations, after which it will be securely deleted or anonymised. If you have any questions about the closure process, our support team is available 24/7 to help.
Need Support?
If gambling is causing problems, contact the NZ Problem Gambling Foundation: 0800 654 655. Free, confidential, available 24/7.